Last updated: 10 February 2026
"A visible supportive manager and staff feeling valued and listened to, but the staffing tool overlooks home layout and residents' needs."
2021 IPC inspection: We were assured that the provider was using PPE effectively and safely... accessing testing... infection prevention and control policy was up to date. Per 2020: Safeguarding procedures were robust... Medicines were managed safely... Incidents and accidents were logged and analysed monthly.
Per 2020 comprehensive inspection: Staff spoken with made very positive comments about the staff team and registered manager. Feedback from staff was positive, they said they felt listened to and valued.
Per 2020 comprehensive inspection: Staff told us they felt there were now generally enough staff on duty to meet people's needs, and agency staff were rarely used.
Per 2020 comprehensive inspection: Staff received the training and support they required to meet people's needs. Staff told us they were happy with the training they were provided with. Staff received regular supervision and annual appraisals.
Per 2020 comprehensive inspection: The manager promoted an open, inclusive and person-centred approach. They were visible in the home, directing care and providing a positive role model for staff. Everyone knew the manager by name and spoke very positively about them.
Per 2020 comprehensive inspection: People were supported to take part in a range of activities. The activities co-ordinator explained how they developed personalised activities... skittles and knock balloons about... exercises and we get up and have a dance... We go out once a month.
Staff numbers are enough with rare agency use, but their tool for figuring out staffing needs misses things like the home layout and people's needs.
Per 2020 comprehensive inspection: The providers dependency tool was not effective... did not consider the layout of the care home, the needs of people... We recommend the provider review their dependency tool
Staff get the standard training they need like moving people and safety, but no specialist courses or funded qualifications mentioned.
Per 2020 comprehensive inspection: Staff received the training and support they required to meet people's needs. For example, moving and handling, food hygiene, health and safety and person-centred care.
There is an activities coordinator running games, dances, exercises and monthly trips, but no special programmes or innovative approaches.
Per 2020 comprehensive inspection: play skittles and knock balloons about. There are exercises and we get up and have a dance too! We go out once a month.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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