Working at Parkmanor Care Home

Infection prevention and control (IPC) procedures were not always effective. We saw the environment was not always clean and some equipment was not fit for purpose. However, these issues were rectified immediately following our inspection.

People's relatives and staff said the management team was approachable and they felt supported by them. One staff member told us, 'I feel really supported in my role all of the time'.

There were enough experienced and qualified staff deployed to safely meet people's needs. We saw rotas which showed there were enough staff on shift to meet the service's dependency tool requirements.

We saw all compulsory and optional staff training was up to date and refresher training was scheduled appropriately.

Staff felt supported and told us the management team were approachable and fair. One staff member said, 'The registered manager is really good. All of the staff are really supportive'.

Per 2019 comprehensive inspection: Activities were coordinated by two dedicated activities coordinators... provide five hours of activities a day, also activities are available at the weekends.