Last updated: 10 February 2026
"Supportive manager and positive team culture with strong safety practices, but basic activities and no special programmes limit it."
We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed... using PPE effectively and safely, and staff had received training... Per 2022 IPC inspection.
One member of staff told us 'I have worked here for many years and I enjoy it a lot. I feel very well supported by the manager'... 'the team here are really good.' Per 2017 comprehensive inspection.
The registered manager had taken steps to ensure staffing was sufficient... Staff had worked flexibly and had gone above and beyond during a difficult situation, working extra shifts. Per 2022 IPC inspection.
Staff had completed training relevant to their role... Records showed that staff had accessed training in key areas on a regular basis and that the provider had a plan in place to ensure that training was updated periodically. Per 2017 comprehensive inspection.
The provider who was also the registered manager was visible... One member of staff told us 'The registered manager is excellent and we get great support from her.' Per 2017 comprehensive inspection.
There was an activity program in place... including music and reminiscence activities. We saw that people were supported to look at old photographs... singing along to songs from their past. Per 2017 comprehensive inspection.
The job is mostly routine personal care because there is no activities coordinator or special programmes, just basic music sessions and chats about old photos.
There was an activity program in place for people to join in if they wished. People were asked if they wanted to join in with a variety of activities including music and reminiscence activities. We saw that people were supported to look at old photographs. Per 2017 comprehensive inspection.
Only standard training and supervisions with no specialist courses or funded qualifications for career growth.
Staff were supported to access training that was relevant to their role... Records showed that staff had accessed training in key areas on a regular basis and that the provider had a plan in place to ensure that training was updated periodically. Per 2017 comprehensive inspection.
Staffing is adequate with staff covering shifts among themselves, but COVID pressures meant extra shifts and taking on new roles.
Staff had worked flexibly and had gone above and beyond during a difficult situation, working extra shifts and often taking on new responsibilities to ensure people received safe care and support. Per 2022 IPC inspection.
AI Generated
Last inspected: February 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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