Working at Parklands Court Care Home

Records relating to the management of medicines were not always accurate. On Collins unit records of medicines in stock did not always match the Medicines Administration Records (MAR)... staff we spoke with were not always aware of learning from events.

Staff we spoke with expressed mixed views, with some feeling supported by direct line managers and others citing a lack of support. Supervisions were reported to be 'hit and miss' and staff told us an inconsistency of management had affected their morale.

Some people experienced delays in their care and support due to staffing not being available when they needed them... One person said, 'The staff used to have more time to stop and have a chat with me, and after 7pm you see no staff at all.'

Per 2022 comprehensive inspection: not all staff who were involved in administering medication had had an annual review of their competencies. Only 9 of the 19 registered nurses had completed the competency checks and 7 were out of date.