Working at Parklands
Callow Hill Lane, Redditch, B97 5PU
Operated by Parklands Healthcare Limited
29 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Supportive manager working hands-on with the team and regular staff supervision and meetings, but limited activities and morning staffing shortages hold it back."
Safety & Risk
5/10
!
We were somewhat assured that the provider's infection prevention and control policy was up to date. Staff were not risk assessed to consider COVID-19 and their individual needs. Enhanced cleaning... was not recorded on cleaning schedules. (2021 targeted inspection)
Staff Culture
6/10
✓
Staff received supervision of their performance and regular team meetings were held which provided an opportunity for staff to feedback their views and suggestions. (Per 2019 comprehensive inspection)
Staffing Levels
5/10
!
People were supported by enough staff to meet their physical and social needs. The provider was looking to increase the number of staff in the morning to ensure people's needs were met without delay. (Per 2019 comprehensive inspection)
Training & Dev
6/10
✓
Staff told us they were supported in their role with structured, routine staff meetings and individual discussions. (Per 2019 comprehensive inspection)
Management
7/10
✓
The registered manager was available when needed and spent time working as part of the team. (Per 2019 comprehensive inspection)
Programmes
4/10
!
People enjoyed activities and continued with their personal interest... One person told us, 'Once a month I get taken to catholic church...'. (Per 2019 comprehensive inspection)
Points to consider
No activities coordinator or regular varied programme, just occasional outings like monthly church trips, so the job is mostly routine personal care.
People enjoyed activities and continued with their personal interest... One person told us, 'Once a month I get taken to catholic church and I really appreciate that as my faith is important to me.' (Per 2019 comprehensive inspection)
Staff numbers are adequate but they need to hire more for mornings to avoid delays in resident care.
The provider was looking to increase the number of staff in the morning to ensure people's needs were met without delay. (Per 2019 comprehensive inspection)
Some infection prevention issues like no personal risk checks for staff on COVID and cleaning schedules missing high touch areas.
Staff were not risk assessed to consider COVID-19 and their individual needs. Enhanced cleaning, including high touch areas, was not recorded on cleaning schedules. (2021 targeted inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews