Working at Parkgate Manor

No permanent manager in post for 14 months, causing inconsistent leadership and poor oversight.

There had been no registered manager for 14 months. There had been inconsistent leadership due to a turnover of registered managers. This meant quality assurance and monitoring systems had not been sustained.

Ongoing issues with infection control and medication records that weren't spotted by checks.

concerns around infection prevention and control and medicines management , had not been identified by the provider’s quality assurance processes.

Staff vacancies covered by regular agency and bank workers.

there were two staff vacancies and that regular bank and agency staff covered these hours.