Working at Parkfield House Nursing Home

Staff sometimes skip checks for risks like choking at meals or turning people to avoid skin sores, and medication notes lack details for tricky cases.

1 person had been assessed as at risk of choking. Their plan stated they should be monitored when eating. This did not always happen. For other people who were at increased risk of skin damage, staff had not always ensured they were regularly repositioned... Care plans and protocols did not contain sufficient information for staff to support people who had complex needs.

Quality checks by bosses miss problems like poor care plans and safety gaps, letting issues build up.

The provider’s systems and processes for monitoring and improving the quality of the service were not always effective... The provider’s systems for monitoring and mitigating risk had not identified risks relating to medicines management.

Activities team runs events like art shows but residents feel lonely and want more one-to-one time or personal hobbies.

Some people told us they were lonely and would like more opportunities to take part in a wider range of suitable activities... Some people told us they would like more support to pursue their interests outside of organised activities.