Last updated: 9 February 2026
"High staff morale and an open culture with supportive management, but no activities programme and developing safety checks hold it back."
Risk assessments in place detailed risks, however some risk assessments needed more detail ... Audits in place were in their infancy and needed further embedding.
There was an open culture at Parker House and staff morale was high. Staff felt well supported by the registered manager.
There were enough suitably trained staff providing care and support during our visit ... Staff told us there were always enough staff on duty.
Staff received relevant training to meet people’s needs. Staff received support through supervision.
The registered manager was visible and kind. People told us the management team were approachable and would act on concerns raised.
We observed people to stay in the same place in the same chairs for most of the day ... staff told us ... more opportunities for people to spend time doing things they enjoyed.
No activities programme or coordinator, so the role is mostly routine personal care with people stuck in the same spot all day.
We found people were not offered a variety in how they wanted to spend their time. We observed people to stay in the same place in the same chairs for most of the day.
Risks and medication records sometimes overlooked because checks are new and not fully working yet.
We found gaps on one person’s medicines administration record which had not been picked up ... some risk assessments needed more detail to ensure risks were clearly documented.
Staffing is adequate but occasionally people have to wait for help or shout for attention.
We observed not all people received support in a timely manner ... when people were in communal lounges, they were often left alone for periods of time.
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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