Working at Park View

Some staff lost confidence in leaders because serious concerns were not always handled by following company rules, and privacy was not kept during investigations.

Some staff expressed a lack of confidence in raising concerns to the provider. They told us serious issues raised had not always been managed in line with the provider's policies and procedures which had eroded their confidence in the management of the home. Some staff also described a lack of confidentiality within the staff team.

Not all staff feel fully listened to when raising concerns, even though teamwork is good and most feel supported.

Issues around adherence to policies and procedures and confidentiality had impacted on the confidence of some staff in the effective management of concerns.

Staff numbers are usually enough but sometimes drop low at night, so help can take longer to arrive.

People told us they did not have to wait long if they required assistance, but it could take longer for staff to respond at night... 'they could do with more at night'... It sometimes drops to 2 carers, but this doesn't happen too often.