Working at Park View

Incidents were analysed by a multi disciplinary team... An annual report was completed which showed the impact of incidents on people. This showed... reduction in incidents for people and learning had been taken from incidents.

Staff were motivated and proud of the difference they had made to people's lives. Continuous learning and improvement strategies were embedded in the home's culture.

Staff told us they were given enough time to support people with their needs in an unrushed way. One staff member said, "There is enough staff to support people with their independence... We are lucky to have a consistent staff group."

Staff told us they had an induction before they started to provide care and regularly received training... training specific to people's needs such as autism. We complete e-learning and face to face training.

People and relatives spoke very highly of the residential manager. People used words such as "passionate" and "excellent" to describe them. Staff spoke positively about the management team and felt they were approachable and supportive.

People were involved in a sports club where they had competed in badminton competitions and had won a local award for sports team of the year. Strong links were forged with the local community to create opportunities for employment and activities.