Last updated: 9 February 2026
"Visible management and comprehensive training support staff well, but weak recruitment checks and inconsistent risk assessments are concerns."
Staff recruitment were not robust... Risk assessments were not consistently robust. Capacity assessments had not been completed around all the restrictions
Staff felt supported... '[The registered manager] has a good relationship with staff and people. I think they're approachable'
Enough staff were on duty to help keep people safe. Staff advised staffing levels had recently stabilised
Staff undertook a comprehensive training package... regular 'one to ones' and had annual appraisals
The management team were visible and worked alongside staff in supporting people. Staff: '[The registered manager] has always had an open-door policy'
Activities were arranged on a group or one to one basis... art classes and day services... holiday to Blackpool
Staff numbers are enough but recruitment checks were weak, like gaps in work history not checked and staff starting without full background checks
Staff recruitment were not robust. Risk assessments were not in place when staff were working without a full DBS check and gaps in people's employment had not been explored
Risk assessments did not always use recognised tools and mental capacity assessments were missing for some restrictions on people
Risk assessments were not consistently robust. Recognised tools... were not being used... Capacity assessments had not been completed around all the restrictions in place for people
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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