Last updated: 10 February 2026
"Staff feel supported by management in a positive culture with good training, but medicines recording issues and high staff turnover need attention."
Medicines were not always recorded accurately, and we found gaps in documenting returned medicines... We identified the times medicines were dispensed were not recorded.
Staff feedback conveyed a positive supportive environment. Staff were confident to raise concerns and actions were taken when necessary.
The Provider ensured there were enough skilled staff to deliver person centred care... Staff and the leadership team felt there were enough staff on shift.
Staff were well trained and competent in their roles. Staff had been trained appropriately.
Staff gave positive feedback about the registered manager and the management team. They told us the management, 'Are supportive. At times we feel like they can do more so we will ask them to help and they will.'
Staff told us, 'They [people] all have their own individual activities. Indoor baking, colouring, little games, dominoes, word search books. We prompt them to go out; we’ve taken them out to cinemas.'
Medication times not always recorded when given, which risks harm to residents
We identified the times medicines were dispensed were not recorded. This increased the risk of harm to people.
High staff turnover means less consistent care teams
I think the staff is a huge issue. They have a huge turnover of staff. I know it is a problem for the care industry.
No overall checks on accidents or safeguarding to spot patterns
Although the provider did not complete an overall analysis of accidents, incidents or safeguarding to identify trends there was a robust reporting procedure in place.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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