Last updated: 9 February 2026
"Supportive managers, stable staff retention, strong training and a positive family-like culture, although activities lack specialist or innovative programmes."
Per 2020 IPC inspection: We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively and safely... admitting people safely... infection outbreaks can be effectively prevented or managed. Per 2020 comprehensive: People received their medicines safely from competent staff.
Per 2020 comprehensive inspection: A staff member said, 'They are not like residents they are like family.' Staff told us they felt well valued and supported by the management team... Staff sat and spent time with people, they did not rush them.
Per 2020 comprehensive inspection: There were sufficient competent staff on duty... There was a stable workforce and some staff had worked for the service for many years. This ensured people received continuity in the staff who cared for them.
Per 2020 comprehensive inspection: Staff were offered a range of specialist training relevant to the needs of the people they supported. This was provided both in-house, and externally by healthcare professionals... Staff received regular supervision... encouraged and supported to undertake further professional qualifications in social care.
Per 2020 comprehensive inspection: The registered manager and the deputy manager were available for people and staff. They were both clearly visible within the service and the deputy manager spent part of their time rostered to work alongside staff on the floor. Staff also told us they felt well valued and supported by the management team.
Per 2020 comprehensive inspection: People were encouraged and supported to take part in a range of activities... daily programme of activities, including at weekends... monthly outing... local hairdresser... pampering session... cultural traditions and celebrations.
Activities are regular group events, outings, pampering and celebrations run by a coordinator, but no specialist programmes or innovative approaches to make the role more varied.
Per 2020 comprehensive inspection: daily programme of activities, including at weekends... monthly outing for people to local places of interest... pampering session with manicures... cultural traditions and celebrations upheld.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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