Last updated: 9 February 2026
"Regular staffing for consistent care, effective training and supportive culture, but no permanent manager and safety shortfalls hold it back."
Mental Capacity Assessments were not always completely accurately, especially where people had fluctuating capacity. This placed people at risk of harm. This was a continued breach of regulation 11.
Staff said they felt supported by the management and they felt the team worked well together. One staff member told us, 'My deputy manager and the providers are supportive at any time.'
Per 2019 comprehensive inspection: There were enough staff available to keep people safe. Staff told us that there was a regular staff team so the people living at the service had consistency of care.
Per 2019 comprehensive inspection: Staff told us and records confirmed that they received training and support to carry out their roles effectively. The manager ensured that staff were up to date with their training.
The service did not have a manager registered with the Care Quality Commission. The interim manager was continuing to develop their management skills and knowledge of the role and was not familiar with all regulatory requirements.
Per 2019 comprehensive inspection: At the time of the inspection there was limited activities happening during the day. People's activity planner record did not show any varied activities.
No permanent manager in place, so oversight of care quality is weak and regulatory issues keep happening.
The service did not have a manager registered with the Care Quality Commission.
Mental capacity paperwork done wrong, so decisions get made for residents when they could choose themselves.
Mental Capacity Assessments were not always completely accurately, especially where people had fluctuating capacity. A corresponding best interests' decision had been recorded, meaning that person was prevented from making their own decision.
Few activities or engagement, so the job is mostly routine personal care with little variety.
Per 2019 comprehensive inspection: At the time of the inspection there was limited activities happening during the day. People's activity planner record did not show any varied activities.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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