Working at Park View Residential Care Home

Staff understood how to protect people from abuse... confident any concerns they raised with management would be taken seriously... Medicines were stored safely, administrated as prescribed and disposed of properly.

A member of staff told us, 'There is always good team morale, we understand and support each other.' Staff told us they enjoyed working at Park View and felt supported by the registered manager.

There were enough staff employed to meet people's care and support needs in a timely way. Comments from care workers included, 'There are usually enough staff, there has been some sickness but then we all muck in'.

Staff were provided with an effective induction and relevant training... Staff were supported through regular supervisions and an annual appraisal. A member of staff told us, 'I get regular training including job specific training, such as leadership and management courses.'

People, their relatives and staff told us the registered manager and staff were approachable and responsive to any issues raised. The registered manager had regular meetings with people, relatives and staff.

The provider employed activity coordinators... we saw a game of bingo... access to a café, cinema room and hairdressing salon... recently signed up to an intergenerational project where children from a local nursery come for snacks and activities.