Last updated: 10 February 2026
"Approachable management and positive team morale stand out, although staff muck in to cover sickness and training lacks funded qualifications."
Staff understood how to protect people from abuse... confident any concerns they raised with management would be taken seriously... Medicines were stored safely, administrated as prescribed and disposed of properly.
A member of staff told us, 'There is always good team morale, we understand and support each other.' Staff told us they enjoyed working at Park View and felt supported by the registered manager.
There were enough staff employed to meet people's care and support needs in a timely way. Comments from care workers included, 'There are usually enough staff, there has been some sickness but then we all muck in'.
Staff were provided with an effective induction and relevant training... Staff were supported through regular supervisions and an annual appraisal. A member of staff told us, 'I get regular training including job specific training, such as leadership and management courses.'
People, their relatives and staff told us the registered manager and staff were approachable and responsive to any issues raised. The registered manager had regular meetings with people, relatives and staff.
The provider employed activity coordinators... we saw a game of bingo... access to a café, cinema room and hairdressing salon... recently signed up to an intergenerational project where children from a local nursery come for snacks and activities.
Staffing is adequate and safe but care workers say they could use one more person for extra pamper activities and they cover sickness by all pitching in together.
Comments from care workers included, 'There are usually enough staff, there has been some sickness but then we all muck in [to make sure shifts are covered]' and 'I think there are enough staff, we could always do with one more for more pampering activities, but it's definitely safe here.'
Training covers induction, mandatory topics yearly, supervisions, and some job-specific courses but no funded qualifications or clear career pathways.
Staff completed an induction before starting their jobs... All staff were required to repeat mandatory training every year... 'I get regular training including job specific training, such as leadership and management courses.'
Activities programme has coordinators, bingo, pamper sessions, cinema, and an intergenerational project but lacks specialist therapeutic approaches or tech beyond plans for a touchscreen.
There were meaningful activities... a game of bingo... café, cinema room... treatment room for pamper treatments... intergenerational project... planning... purchase of an interactive touchscreen table. Some people... would like more activities, particularly in the afternoon.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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