Last updated: 9 February 2026
"Excellent activities and a stable, supported team with hands-on leadership, but gaps in medicines records affect safety."
People received their medicines safely but records around some medicines needed to be improved including witness signatures, stock checks and PRN protocols.
The majority of the team had worked at the service for a significant time resulting in a very close caring relationship between the team and staff told us they were very well supported.
There were sufficient staff to meet people's needs and one professional said 'Compared to many homes there is consistency of staff'.
Staff had ongoing, relevant to their roles training and they were regularly supervised.
The registered manager worked hands on alongside care staff, leading them by example and staff told us they were very well supported and their views mattered.
Excellent provision of activities including residents' choir, links with local schools, Zoo Lab, birds of prey, PAT dog, trips out and dolls therapy.
Medication records have gaps like missing stock checks and witness signatures, so safety processes are not fully robust.
we identified that when the administering process was carried out by two staff, the staff who did not witness the person taking the medicine signed the records... staff did not always record the checks of quantities of medicines... lack of 'as required' written protocols (PRN)
Only standard training and regular supervision with no specialist courses or funded qualifications mentioned.
Staff had ongoing, relevant to their roles training and they were regularly supervised.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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