Last updated: 10 February 2026
"Easy-to-talk-to manager and strong safety with staff feeling supported and proud, but agency staff use and basic training hold it back."
Per 2020 infection control inspection: 'We were assured the service was following safe infection prevention and control procedures to keep people safe.' Per 2019: risk assessments, safe medicines audits, incidents reviewed.
Per 2019 comprehensive inspection: 'Staff told us they felt supported, were listened to and worked well together as a team. Staff were motivated and... proud of the team work.'
Per 2019 comprehensive inspection: 'There were sufficient, appropriately recruited and skilled, staff... Agency staff were used when required, to maintain staffing levels.'
Per 2019 comprehensive inspection: 'Staff were supported in their role; they received an induction, training and regular supervision. There was a training matrix.'
Per 2019 comprehensive inspection: '[Registered manager] is really good. She is easy to talk to, has the door open and is always willing to listen, even though she's busy.'
Per 2019 comprehensive inspection: 'People... range of individually tailored activities... music groups, concerts, theatre, local pub with music, days out.' Per 2020: interactive sensory equipment, tablets for video calls.
Staffing is adequate but they use agency workers when needed and are recruiting more as needs increase.
Agency staff were used when required, to maintain staffing levels. ... in the process of recruiting staff and increasing staffing levels to reflect this. (Per 2019)
Only standard training with induction and supervisions, no specialist courses or funded qualifications.
Staff were supported in their role; they received an induction, training and regular supervision. Staff were satisfied with the training... could request additional training if they needed it. (Per 2019)
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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