Last updated: 9 February 2026
"Staff feel like a family with strong safety and good training, but staffing lacks retention details and activities have no dedicated coordinator."
2022 targeted inspection: Assured on infection prevention, PPE use, testing, visitor protocols, outbreak management; per 2018: Strong safeguarding, detailed risk management, safe medicines with no errors or gaps, good audits.
Per 2018 comprehensive inspection: 'It's like a family here. Everyone gets on really well'; staff felt supported, able to express opinions and contribute to service development.
Per 2018 comprehensive inspection: 'There are always four or five of us on duty and three at night so yes'; observations and rotas confirmed sufficient levels; 2022: measures to mitigate COVID-related staff pressures.
Per 2018 comprehensive inspection: Staff up to date with mandatory and additional training (learning disabilities, autism, behaviours that challenge); regular supervision, appraisals, Care Certificate support.
Per 2018 comprehensive inspection: Staff said 'The manager is really good. It's a very good place to work' and 'It's like a family here... manager is a big part of that'; felt confident to raise concerns.
Per 2018 comprehensive inspection: People participated in a range of activities including outings, attending staff wedding and rugby matches; weekly resident meetings to decide activities and menu.
Staff numbers cover the shifts needed for safe care, but no details on agency use or staff staying long-term.
Per 2018 comprehensive inspection: One staff member told us, 'There are always four or five of us on duty and three at night so yes.' Our observations on the day and duty rotas confirmed this.
Job includes supporting outings, events and resident-chosen activities, but no dedicated activities coordinator or specialist programmes.
Per 2018 comprehensive inspection: Staff supported people to engage in a wide range of activities... Resident meetings took place every week, where people could decide on activities and the menu for the week.
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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