Last updated: 10 February 2026
"Proactive management and supportive culture with strong safety practices, although agency staff cover sickness gaps and training remains basic."
We were assured the service was following safe and correct infection prevention and control procedures. (2021)
Staff felt they were supported at all times. Staff felt supported to ensure people's health needs were maintained. (2021)
There were enough staff allocated to different areas of the home to meet people's needs. When required, for example, during staff sickness or when waiting for recruitment checks to complete, agency staff were used. Per 2018 comprehensive inspection.
Staff received training and support to be able to manage people's needs, preferences and expectations. Per 2018 comprehensive inspection.
The registered manager was proactive in their desire to learn and develop the service through the pandemic. This included working with healthcare professionals on identifying how COVID-19 impacted people. (2021)
The existing activities co-ordinator had continued to organise activities and sessions such as the music and movement session we observed, keep fit and Tia Chi sessions, regular visits by a church group, group and individual shopping trips, external entertainers and supported community links and intergenerational projects. Per 2018 comprehensive inspection.
Staff numbers are enough to give timely care but agency workers cover sickness and recruitment waits.
When required, for example, during staff sickness or when waiting for recruitment checks to complete, agency staff were used to ensure staff numbers remained adequate. Per 2018 comprehensive inspection.
Just standard training to meet basic needs, no specialist courses or funded qualifications.
Staff received training and support to be able to manage people's needs, preferences and expectations. Per 2018 comprehensive inspection.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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