Last updated: 10 February 2026
"Staff feel supported and valued with good activity plans, but no registered manager, high agency use and outdated training hold it back."
Although we did not see any direct impact, the lack of some risk related paperwork suggested that people’s risks were not always being appropriately managed.
Staff spoke about the manager positively, and felt they were treated fairly and were able to speak up if they had any concerns.
A high number of agency staff were being used to ensure appropriate staffing levels were in place.
Staff training was not up to date in all areas, the manager spoke about how they planned to address this following the inspection.
At the time of our inspection there was no registered manager, though a manager was in post who was applying to become registered.
The service had an activity plan in place on the hallways noticeboard that showed some of the activities that were being offered throughout the week. We were told this changed weekly.
No permanent manager in post, so leadership oversight is not fully reliable yet.
At the time of our inspection there was no registered manager, though a manager was in post who was applying to become registered.
High agency staff use means the team feels stretched and less stable.
A high number of agency staff were being used to ensure appropriate staffing levels were in place.
Staff training not up to date and no regular supervisions or appraisals.
Staff supervisions and appraisals were not regularly taking place and were not happening in line with the providers policy. Staff training was not up to date in all areas.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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