Working at Park View Care Home

Staff numbers sometimes fall short, leaving you stretched with meals, meds, and helping people move.

Staff told us that there were sometimes shortfalls in staff which meant that they were not able to support people in a timely way or spend quality time with them. We observed that on the first day of the inspection the numbers of staff reduced in the afternoon, leaving two care staff and a nurse to support 17 people on one floor.

Risk management has gaps like unchecked equipment and poor records for skin care or fluid intake.

Records did not always demonstrate that people's care plan and risk management plans were being followed. We found anomalies in repositioning records, food and fluid charts. Staff told us equipment, such as syringe drivers and percutaneous endoscopic gastrostomy (PEG) feeds were being checked and cleaned regularly. However, there was no recorded evidence of these checks.

Quality checks miss key risks like building works dangers or residents' health declines.

The provider had a quality system in place to review the quality and safety of care, but this was not fully effective and had not identified the shortfalls we found. We identified that the building refurbishment was impacting on people's safety but there was not an effective plan in place.