Working at Park View Care Home

Safeguarding processes continued to be in place. The risks of abuse continued to be minimised because the registered manager and staff were aware of safeguarding policies and procedures to follow.

A member of staff said, 'The manager is supportive'. Another staff said, 'The manager helps me and answers questions raised. I can go to the manager at any time'.

There continued to be a sufficient number of staff to support people. Staff rotas showed the registered manager took account of the level of care and support people required each day.

Staff continued to receive the training, support and guidance they required to meet people's needs. The training matrix sent to us confirmed this.

Staff told us that the management team continued to encourage a culture of openness and transparency and the registered manager had an 'open door' policy which meant that staff could speak to them if they wished to do so and worked as part of the team.

An activities coordinator was employed. They planned and facilitated several groups and individual social activities. There was a plan of special events and activities.