Last updated: 9 February 2026
"Strong safety systems and enough staff in place, but limited activities programme and some agency workers hold it back."
Systems to safeguard from abuse in place with staff training; risks assessed and reviewed; accidents and incidents recorded, reported and analysed for learning.
Culture and atmosphere improved since last inspection; staff team welcoming, calm and positive; residents said staff happy together, but couple of negative staff comments received.
Enough staff were in place and less agency staff were used; continuous recruitment drive in place to fill remaining vacancies.
Registered manager in post; people and relatives said service managed well and manager always available, but quality monitoring checks improved and to be further reviewed after feedback.
Activities had improved and were being kept under review; activities taking place with communities starting to be more involved.
No details of an activities coordinator or varied programme, so the job is mostly routine personal care like washing, dressing and meals.
Activities had improved and this was being kept under review by the provider and registered manager.
Enough staff to cover shifts but still some agency workers and need to keep hiring.
Enough staff were in place and less agency staff were used. There was a continuous recruitment drive in place to fill any remaining vacancies.
Some staff gave negative feedback on management despite overall improvements.
We received positive comments about the management team, which had vastly improved since our last inspection. We did receive a couple of negative comments which were shared anonymously with the management team to address.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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