Working at Park View Care Centre
Field View, Ashford, TN23 3NZ
Operated by RCH Care Homes Limited
88 bedsNursing homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Improved culture with staff feeling supported and engaging personalised activities, but no registered manager yet and unsafe medicines management need improvement."
Safety & Risk
4/10
!
Medicines were not managed in a consistently safe way, medicine records were not accurate... The provider had not consistently assessed and provided guidance to mitigate risks to people's health and welfare.
Staff Culture
6/10
✓
People and relatives told us the culture within the service had improved and they were now confident their concerns would be taken seriously... Staff told us they felt more supported by the new manager.
Staffing Levels
6/10
✓
At this inspection, there were enough staff to support people safely... Any gaps including sickness and annual leave, was covered by staff or regular agency staff. There were vacancies for nurses, these were covered by regular agency staff
Training & Dev
6/10
✓
Most staff had completed all their training and competencies had been completed for medicines and the preparation of different dietary textures. There was an induction process in place... staff had still not received end of life training
Management
4/10
!
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 3 months and had applied to register.
Programmes
6/10
✓
People were given a weekly programme of activities which they had the opportunity to join... Activities had been personalised for people, one person... loved gardening... People had gone on trips which reflected their interests, for example, to an airfield
Points to consider
No permanent manager in place yet, and oversight systems not fully working.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 3 months and had applied to register... these systems had not yet been embedded or had time to be fully effective.
Medication not always handled safely, and risk plans often outdated or incomplete.
Medicines were not managed in a consistently safe way, medicine records were not accurate... The guidance to manage risks in people's care plans were not always accurate as they had not been updated when people's needs changed.
Regular agency nurses cover nurse vacancies, and staff worry about levels rising with more residents.
There were vacancies for nurses, these were covered by regular agency staff... Staff told us, staffing was adequate now, but they were concerned when numbers increased.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews