Working at Park View

People were protected from the risk of abuse. There was an extremely open, respectful and empowering culture at the service which promoted people's status as equals. Appropriate safeguarding referrals had been made if something had gone wrong at the service.

Staff members comments about their role included; 'I absolutely love it.', 'When you walk through the door, you are treated like family. It's wonderful here.' A third staff member told us, 'It has the most homely feel I have ever felt; it is peoples actual home.'

The provider ensured there was a large enough staff team to meet people needs safely. No use was made of temporary agency staff. People were supported by sufficient numbers of staff members who were experienced, familiar with their needs and were known to them.

Staff received training, coaching and ongoing support with their professional development; including a series of training sessions provided by the organisation and external training providers. One staff member described the training as 'phenomenal.'

Staff members were very positive about their roles. They all described an unusually positive culture that made them feel valued and supported them to do develop their own skills and provide the best possible care and support for people.