Working at Park Street
82 Park Street, Trowbridge, BA14 0AT
Operated by Parkcare Homes (No.2) Limited
5 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Staff feel valued and supported by managers with strong training, although occasional bank staff use and limited specialist activities hold it back."
Safety & Risk
8/10
✓
Medicines were managed safely... Staff understood their responsibilities to keep people safe from harm. Risk assessments were in place and these promoted people's independence... Incidents and accidents were reported and lessons learned.
Staff Culture
8/10
✓
One member of staff said, 'This is probably the best job I've ever had.' Another said, 'I get so much support here. I can speak to [registered manager] about anything.'
Staffing Levels
6/10
✓
During the inspection there was enough staff on duty to meet people's needs... although one staff member said they felt more staff were needed... they had a bank of staff if needed.
Training & Dev
8/10
✓
The company recently launched a new career pathways scheme to support continuing professional development... funded my study at university... trained in Proact SCIP which is about positive behaviour support.
Management
8/10
✓
Staff spoke highly of the registered manager... 'I can ring [registered manager] any time I need to.' 'I'm happy to roll my sleeves up.'
Programmes
6/10
✓
People had a wide and varied social life, including shopping, cinema, pubs and cafés... close links with the local church... completed the national autistic society's night walk... book of activity suggestions.
Points to consider
Staffing levels are enough most days, but one carer felt more staff were needed and they use bank staff sometimes.
The majority of staff told us they felt there was always enough of them on duty, although one staff member said they felt more staff were needed. The registered manager told us they had... a bank of staff if needed.
Varied outings and community activities keep things interesting, but no specialist programmes or dedicated coordinator to add extra creativity to the role.
People had a wide and varied social life, including shopping, cinema, pubs and cafés... There was a book of activity suggestions for people to look through.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews