Working at Park Manor

Safeguarding training in place with appropriate referrals; risks assessed and mitigated; medicines safely managed with robust audits; incidents analysed and learning shared via daily messages.

Staff passionate and felt supported: 'We are one big happy family we work as a team... management are always there with a helping ear or hand'; family-like atmosphere praised.

Service fully staffed with ongoing recruitment to replace leavers quickly and cover specific times like weekends; staff always available promptly.

Staff trained in core and specialist topics like dementia, delirium, challenging behaviours; supported for qualifications and Care Certificate; supervision records reviewed.

Registered manager visible and hands-on: 'Puts her residents, families and staff first... will carry out care herself and never ask anything of anyone, that she wouldn't do herself.'

Three dedicated activities staff provide varied innovative programmes 7 days/week: dog therapy, children's visits, tablet reminiscence and Skype, baking, poetry, community trips.