Working at Park Lodge Residential Care Home

People told us they felt safe at the service and trusted the staff who supported them. Staff had training in safeguarding and knew how to recognise and report abuse. Risks were assessed and managed. Medicines were handled safely.

There were enough staff on duty to provide the care people needed. Call bells were answered promptly and people said staff came quickly if they asked for assistance. A member of staff commented that afternoons, when there were fewer staff on duty, could be particularly busy, although it was not during the inspection.

Staff said they were well supported through training, supervision and day-to-day contact with their managers and colleagues. Most training, apart from practical topics, was provided through assessed workbooks.

People and staff said the registered manager was approachable and supportive. A member of staff told us, '[Registered manager] will support anyone. That's her way, she's always supportive… the easiest person I could ever approach if I had an issue.'

The service had an enthusiastic volunteer who coordinated a range of activities two days a week. There was a visiting singer during the inspection. Other activities included quizzes, arts and crafts, seated exercises from a qualified tutor and the visiting library.