Working at Park Lane Residential Home
7-9 Park Lane, Congleton, CW12 3DN
Operated by Althea Healthcare (Management) Limited
42 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff praise the friendly, caring manager and feel valued in a safe home, although COVID caused staffing shortages needing special measures and training is standard."
Safety & Risk
8/10
✓
The last independent infection control audit had been completed in January 2022 and found high standards of hygiene and infection prevention had been achieved.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff also gave very positive feedback about the registered manager, comments included, '[name] is the best boss I have ever known, she makes us feel like we matter, that makes us happy at work'.
Staffing Levels
6/10
✓
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: We reviewed the training documentation kept by the registered manager and saw all staff were up to date with current training.
Management
8/10
✓
Per 2019 comprehensive inspection: People, relatives, staff and a healthcare professional all spoke very highly of the registered manager. All told us she was friendly, approachable, caring, fair and ran a happy home.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There was a dedicated activities co-ordinator who planned an activities schedule. They had undergone further training with organisations that design group activities for people living with dementia.
Points to consider
Staff levels were adequate but COVID caused team shortages that needed special measures to handle.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Training is standard and up to date but no specialist courses or qualification funding mentioned.
Per 2019 comprehensive inspection: We reviewed the training documentation kept by the registered manager and saw all staff were up to date with current training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews