Working at Park Lane Care Home
45 Park Lane, Barnstaple, EX32 9AL
Operated by Waterfall Nursing Homes Limited
40 bedsNursing homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Staff feel valued with strong teamwork and open management, but medicines were sometimes given incorrectly and risk plans lacked key details."
Safety & Risk
4/10
!
medicines were not always given in accordance with the prescribed instructions. For example, dispersible aspirin was not dissolved in water before administration... Records... for creams... were not consistently completed... Not all risks had been clearly identified or planned for with people's individual care plans.
Staff Culture
6/10
✓
Staff felt valued and listened to. They said there was a good team work approach and the registered manager had an open-door policy.
Staffing Levels
6/10
✓
Staff confirmed that without sickness, staffing levels were sufficient to meet people's needs. People said their needs were being met in a timely way.
Training & Dev
6/10
✓
Staff confirmed they had good opportunities for training and support to do their job effectively. This included all aspects of health and safety as well as more specialised areas concerning specific health conditions.
Management
7/10
✓
Staff felt valued and listened to. They said there was a good team work approach and the registered manager had an open-door policy. Staff views were regularly sought via handovers, meetings and through supervisions.
Programmes
6/10
✓
The service employed two activities coordinators to help people enjoy a variety of interests and hobbies. This included group sessions such as music, paid entertainers, art and quizzes. It also included some one to one activities... inter-generational activities... community champions to work with local scout group.
Points to consider
Staff sometimes gave medicines the wrong way, like not dissolving aspirin tablets in water, and records for skin creams were not always filled in.
dispersible aspirin was not dissolved in water before administration... Records... for creams... were not consistently completed.
Some risk plans missed details for conditions like epilepsy, diabetes, and oxygen use.
No specific epilepsy plan for one person... Lack of detail within care plans and risks for people with diabetes... For people using oxygen, no detail within risk assessment about cleaning and changing of equipment.
Staffing is enough when no one calls in sick, but no info on using few agency workers or staff sticking around long-term.
Staff confirmed that without sickness, staffing levels were sufficient to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews