Working at Park House Rest Home
2 Richmond Road, Stockton On Tees, TS18 4DS
Operated by Mr & Mrs J Elliott
18 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Strong family culture and excellent safety practices, but unclear staff stability and basic training without specialist courses."
Safety & Risk
8/10
✓
2021 IPC inspection: Assured on PPE use, testing, shielding, infection prevention policy. Per 2018: Medicines managed safely no errors, risks assessed, staff trained in safeguarding.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff said 'We're one big family here.' Relatives said staff are 'wonderful, so caring' and 'very open, honest'.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: People said 'There are enough staff.' Staff said 'We have so many staff here.' Recruitment included DBS checks and references.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received training in food hygiene, first aid, health and safety, dementia awareness; records up-to-date; regular supervisions and appraisals.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff said 'The registered managers are lovely... They're so approachable.' People and relatives spoke positively about the management.
Programmes
7/10
✓
Per 2018 comprehensive inspection: Wide variety of activities including reminiscence, exercises, entertainers, trips, quizzes; community links with school pupils, church, Alzheimer café; sensory room.
Points to consider
Staff numbers are enough for safe care according to residents and staff, but no details on team stability or agency worker use.
People and their relatives said there were enough staff at the service. One person told us, 'There are enough staff. They are good.' Staff also said the service had enough staff. One member of staff said, 'We have so many staff here.' Per 2018 comprehensive inspection.
Training covers standard topics like first aid and dementia awareness with regular check-ins, but nothing on specialist courses or qualifications.
Staff received the training needed to provide effective support. This included training in food hygiene, first aid, health and safety, equality and diversity and dementia awareness. Training records confirmed that training was either up-to-date or planned. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews