Working at Park House
93 Park Road South, Prenton, CH43 4UU
Operated by Lentulus Properties Limited
111 bedsNursing homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Strong leadership from the new manager has boosted team morale and staffing, with engaging activities, but unsafe medicines management is a major concern."
Safety & Risk
4/10
!
Medicines were not always safely managed. For medicines that were to be given ‘when required’, the protocols in place were not detailed to advise staff on how much medication to administer and when. When people were assessed as requiring their medicines to be given covertly... appropriate detailed guidance from the pharmacist was not obtained.
Staff Culture
6/10
✓
Staff shared the morale within the service had improved... “We [staff] are all pulling together as a team more now.” Staff told us they felt listened to and could approach the manager at any point.
Staffing Levels
6/10
✓
Staff told us they were happy with the staffing levels and staff morale had improved. The provider utilised a dependency tool which ensured there was enough staff to meet the needs of people residing in Park House. Although the provider did use agency staff, this number had significantly reduced.
Training & Dev
5/10
!
Staff had completed their mandatory training; the only gaps were due to staff absences. Staff had their competencies assessed when required.
Management
7/10
✓
Staff spoke positively about the new manager, noting numerous improvements and a boost in team morale. They enjoyed working together and felt actively involved in driving those positive changes.
Programmes
6/10
✓
The provider employed activity co-ordinators who promoted wellbeing and independence. One staff member identified people enjoyed music and always appeared more settled after this activity, therefore, a choir was devised. The provider had visits from the local animal zoo and had frequent visits from different singers.
Points to consider
Staff don't always manage meds safely, like unclear instructions for as-needed doses and hidden meds, or wrong timing for time-sensitive ones.
Medicines were not always safely managed. For medicines that were to be given ‘when required’, the protocols in place were not detailed to advise staff on how much medication to administer and when. We identified one person who was receiving time sensitive medication... was not receiving it at the correct time.
Only standard mandatory training done, no specialist courses or extra development mentioned.
Staff had completed their mandatory training; the only gaps were due to staff absences.
Still uses some agency staff, even though numbers have gone down a lot.
Although the provider did use agency staff, this number had significantly reduced. The provider ensured continuity of care by utilising its own internal agency company.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews