Last updated: 9 February 2026
"Strong safety practices and stable staff create a positive culture, but disrupted activities and basic training hold it back."
People protected from harm with safeguarding training and positive speak up culture; risks assessed with clear guidance, medicines managed safely, incidents reviewed and lessons shared.
There was a positive culture in the service; staff encouraged to speak up, relative noted strong staff base with no new faces.
The provider ensured there were sufficient numbers of suitable staff using a dependency tool; observed people given time and not rushed, relative said enough staff who know what they are doing.
Staff received regular supervision and one to one meetings supporting learning and development; training in safeguarding, IPC, and medicines administration.
People said the registered manager was approachable and responsive; relatives praised the manager as delightful, caring, knowing staff and residents well.
Observed an exercise activity for people living with dementia but environment noisy and disrupted multiple times causing confusion, limited staff engagement with some; recommendation for meaningful engagement.
Activities are basic like exercise classes that get disrupted, so the role is mostly routine personal care with little variety.
We observed an exercise activity for people living with dementia. This was well received by people that were able to participate. However, the environment was noisy, and the activity was disrupted multiple times what caused confusion for people involved. We recommend the provider consult current best practice guidance around meaningful engagement activities for people living with dementia.
Only standard training like safeguarding and infection control mentioned, no specialist courses or funded qualifications for career growth.
Staff received safeguarding training and understood their responsibilities around reporting any concerns. Staff received training in IPC, which included use of personal protective equipment.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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