Last updated: 9 February 2026
"Strong leadership and positive culture, but staff retention concerns and basic activities hold it back."
2022: 'We were assured the provider was using PPE effectively and safely... making sure infection outbreaks can be effectively prevented or managed.' Per 2019: confident culture to challenge poor practices, incidents reviewed for trends.
Per 2019 comprehensive inspection: 'People living at the home, their family members and staff were all positive about the culture... Staff told us that the culture guided and helped them to be effective in their roles.'
Per 2019 comprehensive inspection: 'There were enough staff at the home to meet people's needs in a timely manner.' 2022: measures in place to mitigate COVID-19 related staff pressures.
Per 2019 comprehensive inspection: 'The provider had a comprehensive program of training and some staff received additional training in a specific area and then took a lead role within the home.'
Per 2019 comprehensive inspection: 'The manager has had a massive impact. They are open to ideas and staff opinions. Each person matters to her. I always feel listened to.'
Per 2019 comprehensive inspection: 'The service had two activity co-ordinators... people painted, completed jigsaws and read... visiting violinist... walks... local pub or café... children from a local school visited.'
Staff numbers are enough for needs but no info on staff sticking around long-term or low agency use, plus COVID staff pressures needed workarounds.
There were enough staff at the home to meet people's needs in a timely manner. The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Activities have two coordinators and some variety like painting, walks and music visitors but no specialist programmes to make the job more creative.
The service had two activity co-ordinators who took the lead in ensuring that people had the opportunity to engage in meaningful activities. Some people went for walks... painted, completed jigsaws... visiting violinist.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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