Last updated: 10 February 2026
"Positive staff culture with helpful nurse updates and varied activities like art, but unsafe medicines management and training gaps hold it back."
Medicines not managed safely with concerns in storage, fridge temperatures, stock levels and records; ineffective safeguarding systems.
Mixed staff feedback with some feeling unsupported by seniors but others noting helpful updates from nurses.
The registered manager had not ensured safe recruitment practices were being followed, with gaps in references and career history.
Staff training records showed gaps in essential training and no evidence of specialist training for needs like Motor Neurone Disease.
Governance systems were not effective and audits had failed to identify issues in care planning, IPC and medicines.
Activities included ten pin bowling, art, painting and visitors like belly dancers, but not daily and staff lacked time.
Medicines not stored or recorded safely with fridge temp issues and stock errors, and safeguarding logs unclear so abuse risks not tracked well.
Medicines were not stored safely. Records relating to the temperature of the medicine's fridge... was unclear... exceeded 8c degrees. The provider did not have effective safeguarding systems in place.
Gaps in basic training and no specialist courses for conditions like Motor Neurone Disease, so staff not fully skilled for all needs.
Staff training records showed gaps in essential training. And there was no evidence to show that staff had completed training to meet people's specialist care needs. For example, Motor Neurone Disease.
Recruitment misses full checks on references and job history, and some staff say not enough carers so shifts feel stretched.
We reviewed 3 recruitment records and found not all relevant employment references had been verified... A staff member said, 'We are short staffed most shifts'.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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