Working at Park House

Staffing relies heavily on agency workers from the mainland and existing staff working extra shifts because of recruitment problems and no local housing.

The service used agency workers from the mainland to cover shifts and staff worked extra shifts to cover vacant posts. Limited local housing options meant it was difficult to source accommodation for staff from the mainland, including agency staff which the service was relying on heavily.

No activities coordinator or regular structured programme, just some basic staff-led engagement and cluttered equipment storage.

Staff carried out activities to assist people. A lounge was being used to dry laundry... and there were several boxes of activity equipment. This meant the room was not a pleasant environment for people to spend their time in.

Only standard training like induction and mandatory topics covered, no specialist courses or funded qualifications mentioned.

People were supported by staff who completed an induction, received appropriate training... including fire safety and manual handling training. Staff told us about the updated and recent training they had completed.