Working at Park House
150 Park Lane, Guisborough, TS14 6EP
Operated by HC-One No.2 Limited
57 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported with a positive culture and strong safety practices, but occasional staffing shortages and basic activities hold it back."
Safety & Risk
7/10
✓
Proactive safety culture with staff confident to identify and report safeguarding concerns; robust medicines systems and lessons learned from incidents.
Staff Culture
6/10
✓
Management and staff promoted a positive listening culture; staff felt supported and had opportunities to speak up in meetings.
Staffing Levels
5/10
!
There were appropriate staffing levels but some staff told us that there was at times staff shortages on some of the floors: “Sometimes we have less staff on this floor than on other days.”
Training & Dev
5/10
!
A training and skills matrix was in place; staff had received the necessary training and regular supervisions to carry out person-centred care.
Management
6/10
✓
Staff said they felt supported in their role and were able to raise any concerns or make suggestions: “We give feedback through staff meetings, flash meeting which we have every day. I can approach management at any time to discuss things.”
Programmes
4/10
!
People had a range of activities they could be involved in: “They do lots of activities here and there are singers and dancers and I like to go and watch them.”
Points to consider
Staffing is adequate overall but care staff report occasional shortages on some floors, stretching the team.
“Sometimes we have less staff on this floor than on other days.”
Only standard training like induction and supervisions, no specialist courses or funded qualifications for career growth.
New staff were supported to complete an induction programme before working on their own. Staff had received the necessary training... Staff received regular supervisions
Basic activities like singers and dancers mentioned but no coordinator or special programmes, so the job is mostly routine care.
“They do lots of activities here and there are singers and dancers and I like to go and watch them” and “I partake in activities a lot and really enjoy them.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews