Working at Park House
6 Alexandra Road, Great Yarmouth, NR30 2HW
Operated by Black Swan International Limited
26 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Supportive management fosters a positive culture, although staffing gets busy at mornings and bedtimes with some night cover concerns."
Safety & Risk
8/10
✓
Robust policies and procedures in place relating to infection prevention and control that we observed being adhered to... Staff demonstrated good knowledge... Per 2021 targeted inspection.
Staff Culture
8/10
✓
Staff agreed that they were well supported and felt valued. This had resulted in a positive, encouraging and supportive culture. Per 2019 comprehensive inspection.
Staffing Levels
5/10
!
We received mixed feedback from people regarding staffing levels although our observations during the inspection raised no concerns. Per 2019 comprehensive inspection.
Training & Dev
6/10
✓
Staff told us they received a robust induction... training was varied and valuable... Staff performance was monitored through regular formal supervisions. Per 2019 comprehensive inspection.
Management
8/10
✓
Staff told us 'I have never worked in a home where management are so supportive and want staff to do well.' Per 2019 comprehensive inspection.
Programmes
7/10
✓
A full and varied activities programme was available... involved in an intergenerational project... scheme with a local school. Per 2019 comprehensive inspection.
Points to consider
Staffing is adequate but some residents say staff get very busy at bedtimes and mornings, and one relative raised concerns about night cover.
two people raised concerns that staff were very busy at times when people were retiring to, and rising from, bed. One relative also raised concerns about the staffing levels at night. Per 2019 comprehensive inspection.
Training covers standard needs with variety and supervisions but no specialist courses or funded qualifications mentioned.
Staff told us they received a robust induction that prepared them for their role... training was varied and valuable and that the provider encouraged them to better themselves. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews