Working at Park House
72 Constable Road, Felixstowe, IP11 7HW
Operated by MPL Care Homes Limited
5 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"An open empowering culture where staff feel valued with good training and support, but limited activities and reliance on agency staff at night."
Safety & Risk
6/10
✓
Risks to people were assessed and mitigated... People received their medicines as prescribed and ongoing checks on medicines management reduced risks. Systems were in place to learn lessons from incidents.
Staff Culture
7/10
✓
The service had an open and empowering culture and staff and people using the service were consulted about the service provided. We observed a staff meeting which demonstrated the staff knew the people... very well.
Staffing Levels
5/10
!
There were enough staff to meet people's needs... Action was being undertaken to address staff vacancies, this included the use of a regular agency staff member at night and a new staff member had been recruited.
Training & Dev
6/10
✓
There were systems to provide staff with training and support to meet people's needs effectively. This included specific training relating to people's conditions... Staff received one to one supervision meetings.
Management
6/10
✓
Staff were empowered to contribute to the running of the service and their views were valued and used to drive improvement. We observed a staff meeting, all staff were asked for their views and contributed to discussions.
Programmes
4/10
!
People received one to one community sessions where staff supported people to participate and explore social activities which interested them. For example, one person had accessed a local community group.
Points to consider
Staffing is adequate but relies on a regular agency worker at night while filling vacancies.
Action was being undertaken to address staff vacancies, this included the use of a regular agency staff member at night and a new staff member had been recruited who was due to start working in the service the day after our inspection visit.
Only basic one-to-one outings and community support mentioned, no activities coordinator or structured programmes.
People received one to one community sessions where staff supported people to participate and explore social activities which interested them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews