Last updated: 10 February 2026
"Positive staff culture with manager support and enjoyable activities, but no permanent manager, staffing shortages and slow safety responses hold it back."
Risks to people were not always responded to promptly. For example, when a person removed the fire extinguishers from the wall and walked around with them, this was not brought to the attention of the provider until it happened again 3 months later.
Positive feedback was received from staff about the regional support manager and new manager.
the majority of staff we spoke to felt there were not enough staff on shift.
At the time of inspection a few courses had low completion levels including person centred care, oral health and recording and reporting.
At the time of our inspection there was not a registered manager in post. A manager recently started in post and was in the process of submitting their application for registration.
Activities staff supported people do things they enjoyed.
No permanent manager in post after several changes, causing instability and poor oversight.
At the time of our inspection there was not a registered manager in post. A manager recently started in post and was in the process of submitting their application for registration.
Not enough staff on shifts, leaving care workers rushed and short of time to chat with residents.
the majority of staff we spoke to felt there were not enough staff on shift.
Some safety risks like fire equipment misuse or distress behaviours not fixed quickly enough.
Risks to people were not always responded to promptly. For example, when a person removed the fire extinguishers from the wall and walked around with them, this was not brought to the attention of the provider until it happened again 3 months later.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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