Working at Park House
28 St Andrews Road, Bedford, MK40 2LW
Operated by Christchurch Court Limited
14 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Staff praised the supportive manager and good training, with safe medicines now, although activities and programmes remain basic."
Safety & Risk
8/10
✓
Improvements had been made to the safe administration of medicines and people received their medication as prescribed. Staff understood their responsibilities in relation to safeguarding, records confirmed that the provider reported safeguarding concerns as required to the relevant agencies. Regular audits took place on the medicines systems.
Staff Culture
7/10
✓
Staff described supervision and appraisal as regular and supportive, with staff praising the high level of support they received from the registered manager.
Staffing Levels
/10
✕
Training & Dev
7/10
✓
Staff confirmed they were provided with good support and training to meet people's needs effectively. We saw that an ongoing schedule of training was in place, to ensure staff kept up to date with best practice. Staff spoke knowledgeably about their training in areas such as supporting people with their reablement needs.
Management
8/10
✓
Staff described supervision and appraisal as regular and supportive, with staff praising the high level of support they received from the registered manager. One staff member told us, “The [registered manager] is a good role model. They give 100% to the role and do their best to make sure we give good care.”
Programmes
5/10
!
People were supported to regain independence as much as possible with the support of specialised healthcare professionals. One person told us how their mobility had improved with regular support with walking and exercises.
Points to consider
Past problems handing out medication safely, which the regulator found and made them fix.
At our last assessment we found 1 breach of regulation of the Health and Social Care Act (2014) in relation to the safe administration of medicines. As part of this assessment, we found improvements had been made and the service was no longer in breach of any regulations.
Only basic rehab like walking and exercises mentioned, no dedicated activities coordinator or wider creative programmes to vary the work.
One person told us how their mobility had improved with regular support with walking and exercises.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews