Working at Park Hills Private Nursing Home

Risks associated with the provision of people care were assessed and well managed by staff... Risk assessments in some cases while providing sufficient detail to keep people safe could have been developed further to provide personalised and specific guidance for staff to follow.

Evidence gathered from observations of care, our review of records and from people and relatives feedback evidenced a person centred culture... one staff said, 'we all work well together and because we're a small service we'll pick up shifts'

Staffing levels were sufficient to meet the needs of people across both the home care service and care home... one staff member said, 'Staffing levels are fine, no problems at all. You do get the odd days which are busier than others, but you get through it.'

The provider and registered manager were open and transparent about the difficulties they'd faced in relation to recruitment and had implemented measures to ensure this did not impact people's care. The provider responded well to feedback and provided evidence of addressing and how they would continue to address our findings from this inspection.