Working at Park Hill House
25 Park Hill Road, Wallington, SM6 0SA
Operated by Loving Care Limited
6 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Hands-on managers and staff feeling supported create a positive culture, but agency staff reliance due to recruitment challenges limits community activities."
Safety & Risk
8/10
✓
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Staff had training on how to recognise and report abuse and they knew how to apply it.
Staff Culture
7/10
✓
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture.
Staffing Levels
5/10
!
There were safe staffing levels... staffing levels were reliant on the use of agency staff... due to the current staffing challenges
Training & Dev
7/10
✓
People were supported by staff who had received relevant training in evidence-based practice. This included training... positive behaviour support... Staff also received training specific to the needs of people who used the service.
Management
8/10
✓
Managers worked directly with people and led by example. A staff member said, '[The registered manager] is hands on. She is one of the best [managers] I've met.'
Programmes
5/10
!
People were supported to participate in their chosen social and leisure interests on a regular basis... However... the amount people were able to get out... was being impacted by the current staffing challenges.
Points to consider
Staffing levels are safe but rely on agency workers because of recruitment challenges.
staffing levels were reliant on the use of agency staff. As much as possible regular agency staff were used... However, due to the current staffing challenges
Community activities are limited by staffing shortages, so days might feel less varied.
due to challenges with recruiting staff the amount of activities undertaken in the community was limited.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews