Working at Park Hall
Ubberley Road, Stoke-on-trent, ST2 0QS
Operated by Anchor Hanover Group
60 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"Staff feel supported with good training, but no registered manager and missing risk assessments are major concerns."
Safety & Risk
4/10
!
Specific risk assessments were not always in place, such as diabetes risk assessments. Care plans and risk assessments were not in place to guide staff on how to manage risks to people... This was a breach of Regulation 12.
Staff Culture
6/10
✓
Staff told us they felt supported in their roles and felt positive about the home manager. '[The home manager] is approachable. I have not had to raise anything with them, but I feel I could go to [the home manager].'
Staffing Levels
5/10
!
There were enough safely recruited staff. The manager told us they used agency care staff but the management team were actively trying to recruit more permanent care staff.
Training & Dev
6/10
✓
Staff were suitably trained to support people. Staff updated their training and had regular supervisions.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for about 8 weeks and had planned to apply to register.
Programmes
5/10
!
People were supported to participate in activities on a regular basis. A wellbeing advisor supported the service so all care staff could support people with activities on a daily basis.
Points to consider
No permanent manager in post yet, even though a new one started 8 weeks ago.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for about 8 weeks and had planned to apply to register.
Missing risk assessments for health issues like diabetes and skin care, putting people at risk.
Specific risk assessments were not always in place, such as diabetes risk assessments. One person had no skin integrity care plans or assessments to identify the risk of skin breakdown.
Enough staff but they use agency workers while trying to recruit more permanent ones.
The manager told us they used agency care staff but the management team were actively trying to recruit more permanent care staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews