Last updated: 10 February 2026
"Staff praised approachable leadership and a supportive family-like culture, but e-learning training doesn't suit everyone and staff retention lacks detail."
People were protected from potential abuse by the robust systems and processes in place. Medicines were stored and administered in line with good practice.
There was a very positive team working culture and staff we spoke with felt well supported. A staff member told us, 'Everyone is quite happy. Every day is different. I like it. [We're] like a family.'
The registered provider deployed enough staff to enable people to safely lead the life they chose. Rotas in the service reflected that there were enough staff.
Staff were provided with an induction, training, supervision and appraisal. Some staff expressed how they felt the e-learning training could be improved.
Staff praised the registered manager and the provider for the positive leadership and support they received. The manager has an open-door policy. They are really approachable.
People had trips to the shops, cinema, gym, airport, local discos and various social groups. Some people were supported to access voluntary work placements and/or educational opportunities.
Staffing levels meet daily needs but there's no word on low staff turnover or hardly any agency workers.
The registered provider deployed enough staff to enable people to safely lead the life they chose.
Training covers the basics with supervision but staff say e-learning doesn't work for everyone and want more face-to-face sessions.
Some staff we spoke with expressed how they felt the e-learning training could be improved. Training in its current format did not account for all learning styles.
Varied outings and hobbies keep things interesting but no dedicated activities lead or special named programmes.
People had trips to the shops, cinema, gym, airport, local discos and various social groups within the community.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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