Working at Park Avenue Care Home
69 Park Avenue, Bromley, BR1 4EW
Operated by Park Avenue Healthcare Limited
51 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Effective leadership and positive staff culture, but training shortfalls and occasional staffing stretches with agency use need attention."
Safety & Risk
7/10
✓
Per 2021 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, accessing testing for people and staff, and making sure infection outbreaks can be effectively prevented or managed. Per 2019: Medicines were managed, administered and stored safely.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt more engaged with the home. One staff member said, 'Communication has improved a lot I feel happy coming to work. I like my job'. Staff commented positively on the changes made by the provider and registered manager.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: people and their relatives told us they thought there were enough staff. Our observations confirmed this. The home was almost fully recruited and agency staff use had declined.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff training was not fully up to date across areas the provider considered essential. However, the registered manager had worked proactively to address the shortfalls they found when they started.
Management
8/10
✓
Per 2019 comprehensive inspection: The registered manager promoted an open culture of communication and learning, worked proactively with other agencies and was visible as an effective leader. Staff told us there had been improvements with the leadership of the service.
Programmes
6/10
✓
Per 2019 comprehensive inspection: a full-time life style coordinator and part time life style coordinator had been appointed. There was a varied programme of activities including trips out, pet therapy, a preschool had visited, and a group of school children had tried working with the activity team for a day.
Points to consider
Staffing levels are usually enough but can get stretched if someone calls in sick last minute, with some bank and agency staff used.
One staff member said, 'Most of the time we have enough staff unless someone calls in sick last minute.' The registered manager told us they had a pool of bank staff and used the same agency staff as much as possible for continuity. (Per 2019)
Some essential training is not fully up to date for all staff.
Staff training was not fully up to date across areas the provider considered essential. (Per 2019)
Activities are varied with coordinators but standard group events like pet therapy and trips, no specialist programmes.
varied programme of activities including trips out, pet therapy, a preschool had visited. (Per 2019)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews