Last updated: 9 February 2026
"Staff feel supported by a great manager and love working there, but outdated refresher training and basic activities hold it back."
We saw evidence of how the home had effectively monitored and managed an area of risk... resulted in a reduction in the number of falls.
'I am supported. I love working here and feel valued as a member of staff.'
The service used a staff dependency tool to ensure there was enough staff... Where agency staff were used to fill in gaps in the rota...
We did note that some staff were out of date with some key refresher training modules such as practical manual handling...
Staff were positive about the manager... 'Manager is great, supports the residents and us, we work as a team...'
Both group and individual activities were facilitated... people told us how they enjoyed regular outings to the park.
Some staff behind on key refresher training like moving and handling people,
some staff were out of date with some key refresher training modules such as practical manual handling
No activities coordinator or specialist programmes, so the role is mostly routine care with basic outings and garden time,
Both group and individual activities were facilitated to help people engage... regular outings to the park
Agency staff used sometimes to fill gaps in the rota,
Where agency staff were used to fill in gaps in the rota, the service used the same staff wherever possible
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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