Last updated: 10 February 2026
"Staff feel supported and valued like a family with strong management, but no structured activities programme and poor medicines knowledge hold it back."
Staff were unaware what some medicines were prescribed for. Risks around people's health conditions were not consistently addressed.
Staff told us they felt supported and valued by the management team. One staff member commented, 'If I have any problems, they [management] are there for you. It's like a family here. I look to them as my family.'
The provider ensured appropriate staffing arrangements were in place to meet the assessed needs of the people in a person-centred and timely way. They shared examples of when staffing levels had increased to meet the changing needs of people being supported.
The provider ensured staff received regular training to maintain and update their knowledge. Staff confirmed they carried out training in key areas such as safeguarding and infection prevention.
Staff praised the support they received from the registered manager and provider, and said they had regular supervisions to review their work and seek feedback.
People told us they were happy with the activities on offer and had the opportunity to participate or not. The Parade Rest Home had a dog living at the home that had belonged to a person who no longer lived at the home.
No structured activities programme or coordinator, so the role is mostly routine personal care.
People told us they were happy with the activities on offer and had the opportunity to participate or not.
Staff did not know the purpose of some medicines and some health risks lacked full plans.
Staff were unaware what some medicines were prescribed for. Risks around people's health conditions were not consistently addressed.
Only standard training like safeguarding and no specialist courses or funded qualifications.
Staff confirmed they carried out training in key areas such as safeguarding and infection prevention.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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