Working at Pamela Barnett

People experienced safe care and were protected from avoidable harm by trusted staff who had completed safeguarding training. People received their medicines safely from staff in accordance with recognised guidance.

Staff were passionate about their role and consistently placed people at the heart of the service. Staff consistently told us they felt empowered and were working together with the management team.

Relatives, commissioners, professionals and staff consistently told us that staff retention was a strength of the service and people experienced good continuity and consistency of care from regular staff. Rotas demonstrated that sufficient suitable staff were consistently deployed.

The registered manager operated an effective system of training, competency assessments, supervision and appraisals. Staff training was developed and tailored around their individual needs, for example PEG feeding and choking risks.

The management team led by example and promoted a strong caring, person-centred culture where people and staff felt valued. Relatives told us that the registered manager was very approachable and readily available.