Working at Palmerston House Care Home
21 Palmerston Road, Westcliff On Sea, SS0 7TA
Operated by E&F Enterprises Ltd
24 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Supportive approachable manager, positive team culture and strong safety practices, but staff retention and innovative activities need attention."
Safety & Risk
8/10
✓
People were protected against abuse, neglect and discrimination. Staff knew how to keep people safe and acted when necessary to prevent harm.
Staff Culture
8/10
✓
There was a positive workplace culture at the service. Staff worked well together, there was a shared spirit of providing a good quality service to people.
Staffing Levels
6/10
✓
Sufficient staff were available to meet people's needs at all times.
Training & Dev
7/10
✓
Staff received regular training opportunities in a variety of subjects relevant to their role. Staff were supported to be 'champions' in specific subjects.
Management
8/10
✓
People, relatives and staff described the registered manager as approachable, supportive, reassuring and a good listener.
Programmes
6/10
✓
The service employed two activities co-ordinators whose role was to initiate social activities. They arranged singing and exercise for people and were involved in organising outings.
Points to consider
Staffing is adequate to meet needs, but no info on low agency use or stable long-term team.
Sufficient staff were available to meet people's needs at all times.
Activities programme has two coordinators with outings and singing, but no specialist or innovative approaches.
The service employed two activities co-ordinators whose role was to initiate social activities. They arranged singing and exercise for people and were involved in organising outings.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews